Customer Success Program

The Customer Success Program

Whether an existing or new user of Design or Simulation Software solutions, the Customer Success Program can be a true life-saver when you are in a situation where it is imperative that ThinkCogent expert gets involved when needed for either a short period of time, or the entire length of a design project. The Customer Success Program leverages the vast pool of Design & simulation industry experts to deliver the support you need, when you need it, and in the method most convenient - either at the customer's facility or remotely. Our success lies in understanding client’s requirements and maintaining close association for a cost effective and long-term solutions.

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How this Program Works?

  • Customer Success Program Manager will be appointed.
  • Required expert services will be provided on a time basis.
  • Required expertise,CSP will handle the task by himself or involve other experts.
  • Customer Success Program services can be delivered on-site, or remotely.
  • The CSP will select expert based on product knowledge, industry expertise, and proximity to customer location.
  • The Customer Success Program includes :

    • Hands-on training on software usage through one-on-one or group sessions.
    • General software usage guidance, know-how transfer and best practices.
    • Recommendations for improved modeling techniquess.
    • General staff augmentation.
    • Diagnosing problems with models and simulations.
    • Assistance with engineering methods development based on industry/discipline knowledge.

    Contact us

    Customer Success Program entitlement



    Phone: +91 8867007227 ; +91 9886087227

    Email: info@thinkcogent.com